Tools
Methods
Team
Aayushi Prasad, Ava Jiang, Krish Parmar
Figma
User-Interviews, Cross-functional collaboration
Developing a CE Tracker to help dentists efficiently manage their documents, ensuring clarity and avoiding mishaps.
2024
9 weeks
Done Desk
Overview
What is Done Desk?
DoneDesk is a comprehensive dental compliance app designed to help dental professionals manage their licenses and certifications efficiently.
The Benefits:
Avoid mishaps and confusion
A
An automated reminder if you forget
Reduces stress by keeping all compliance-related tasks organized and accessible
B
C
Solution
We were tasked to design a CE Tracker for dentists to help them organize their licenses and certificates without having any confusion.
Dentists should be able to add or edit certificates and licenses with ease, and it would be an easy-to-navigate process.
A
B
Context
The Problem
Currently, there isn't a way for dentists to see their progress for their licenses, which is causing confusion on how many hours are needed to complete a section.
01/ Discover
02/ Define
03/ Develop
04/ Deliver
The Process
I decided to use the double-diamond process to explain my design thinking.
Research
During the ideation stage, we didn't have existing research; therefore, we began to review various companies and apps to analyze the types of trackers they used for managing information.
What others are doing?
UT Austin Interactive Degree Audit
Mailchimp
Insights
A
B
C
UT Interactive Degree Audit and Mailchimp provides the main topic and sub sections below for the progress
The section is highlighted green when the task is completed
A progress bar to showcase all the work you've done with a percentage.
Ethan Parker
Age
40
Education
UCLA
Occupation
Dentist
Location
Dallas
TEch literate
Low
I am used to with online service and I usually do my online shopping from Instagram.
Personality
Introvert
Thinker
Bio
He currently lives in Dallas and owns a thriving dental practice. He is passionate about oral health and patient care. As of right now he’s been tracking his certifcates and licenses in files and he wishes to have an online system to keep his documents secured and organized.
Core needs
•
I want to be able to upload my certificates with ease
•
I would love to have a tracker bar which shows my overall progress
•
If there’s a way to see the specific requirements within the category
Frustrations
•
It’s hard to locate specific certificates especially when you have a lot
•
I tend to forget the renewal period therefore it can be a process of reinstating my license
•
Although I have my organizers, it can be too much and overwhelming for me.
Platform
Website
Mobile App
Persona
Once we discussed what other companies have done, we created a user persona with a dentist to express his core needs and frustrations.
User Persona with a Dentist
Ideation
We began to create rough sketches on how we wanted the CE Tracker to look.
Sketches
Final Design
Once we agreed, we began to work on our low-fi prototype, taking inspiration from existing platforms and creating our final design proposal.
High-Fidelity Prototype
The home page has three different sections showing the amount of hours needed and is color coordinated when it is completed
You can add a certificate with ease and the progress bar and the hours get updated.
You can expand the sections and see what the specific certificates are. You can even edit and update the certificates from the menu.
Adding a Certificate
Expanding Sections
Completed Home Screen
Reflection/Takeaways
At the end of the semester, we were able to present our work to everyone which was an amazing experience
Forge Showcase
It was incredible working with this team as we brought in so many ideas and was fun to ideate solutions. We were also able to collaborate with the tech and product team, and be hands on with the process.